Homecare Service
Quality Guarantee
Our Homecare services and products come with LOTTE HIMART's quality guarantee. If you experience any issues with a service or product we provided, call the store where you made the purchase, or the Customer Service Center (1588-9030).
Homecare service quality guarantee period
Free warranty service for each item is provided to customers who have received the LOTTE HIMART homecare service, as follows.
| Item | Service quality problems | Product failures |
|---|---|---|
| Washing machine | 2 weeks | 3 months |
| Air-conditioner | 2 weeks | 3 months |
| Refrigerator | 2 weeks | 3 months |
| Kimchi refrigerator | 2 weeks | 3 months |
| Bidet | 2 weeks | 3 months |
| Mattress | 2 weeks | 3 months |
| Range hood | 2 weeks | 3 months |
| Air purifier | 2 weeks | 3 months |
| Humidifier | 2 weeks | 3 months |
| Steam closet | 2 weeks | 3 months |
| Clothes Dryers | 2 weeks | 3 months |
| Dishwashers | 2 weeks | 3 months |
| Electric range | 2 weeks | 3 months |
| Mold removal/coating | 3 months |
|---|---|
| Anti-mold paint | 2 years |
| Anti-mold insulating wallpaper | 2 years |
| Boiler pipe cleaning | 3 months |
| Boiler separator replacement | 3 months |
| Water pipe cleaning | 3 months |
| Draft blocking | 2 years |
| Insulating film installation | 5 years |
| Insect net replacement | 2 years |
| Pigeon eradication | 2 years |
|---|---|
| Drain deodorization | 2 years |
| Coating | 1 year |
| Sick building syndrome | 3 months |
| Partition installation | 1 year |
| Building cleaning | 3 months |
| Home cleaning | 8 days |
| Inter-level noiseproofing | 3 months |
| Home repairs | 3 months |
Warranty is voided by any of the following.
- Intentional damage or disassembly by an untrained individual
- Defects or damage caused by a natural disaster
- Defects occurring outside the warranty period
- Replaceable parts that have expired
- Issues occurring in a location other than a location serviced
- If it is not due to HomeCare service
Recommended Service Frequency
Regular Homecare service ensures the health of you and your family and extends the lifespan of the products and facilities in your home.
| Item | Frequency | Tip for getting the most out of the product/service |
|---|---|---|
| Washing machine | 2 years | Regularly clean the tub of your washing machine. |
| Air-conditioner | 1 year | Clean your air-conditioner ahead of the summer. |
| Kimchi refrigerator | 1 year | Keep the shelves clean to keep your refrigerator smelling fresh and easy to clean. |
| Bidet | 3 months | Bidets are used frequently and should be cleaned at least once every 3 months. |
| Mattress | 6 months | If you or anyone in your family has skin or respiratory sensitivity, regular cleaning is required. |
| Range hood | 1 year | Range hood filters should be cleaned regularly to prevent oil buildup. |
| Air purifier | 1 year | Full disassembly and cleaning of air purifiers is recommended on a regular basis. |
| Humidifier | 1 year | Have your humidifier cleaned before use or storage. |
| Mold | When found | The best solution to mold is prevention. Keep your home dry with a heater, fan, or ventilation system. |
| Boiler pipe cleaning | 2 years | Sediment in boiler pipes needs to be cleaned out to keep your boiler heating up evenly. |
| Separator replacement | 5 years | |
| Water pipe cleaning | Semi-permanent | Clean water pipes are directly responsible for your health. Regular cleaning is important. |
| Pigeon eradication | When found | Pigeons have a tendency to return, making effective eradication necessary. |
-
Washing machine
2 years
Regularly clean the tub of your washing machine.
-
Air-conditioner
1 year
Clean your air-conditioner ahead of the summer.
-
Kimchi refrigerator
1 year
Keep the shelves clean to keep your refrigerator smelling fresh and easy to clean.
-
Bidet
3 months
Bidets are used frequently and should be cleaned at least once every 3 months.
-
Mattress
6 months
If you or anyone in your family has skin or respiratory sensitivity, regular cleaning is required.
-
Range hood
1 year
Range hood filters should be cleaned regularly to prevent oil buildup.
-
Air purifier
1 year
Full disassembly and cleaning of air purifiers is recommended on a regular basis.
-
Humidifier
1 year
Have your humidifier cleaned before use or storage.
-
Mold
When found
The best solution to mold is prevention. Keep your home dry with a heater, fan, or ventilation system.
-
Boiler pipe cleaning 2 yearsSeparator replacement 5 years
Sediment in boiler pipes needs to be cleaned out to keep your boiler heating up evenly.
-
Water pipe cleaning
Semi-permanent
Clean water pipes are directly responsible for your health. Regular cleaning is important.
-
Pigeon eradication
When found
Pigeons have a tendency to return, making effective eradication necessary.