Service

LOTTE HIMART strives for new customer experiences and mutual growth with its partners.

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Homecare Service

Quality Guarantee

Our Homecare services and products come with LOTTE HIMART's quality guarantee. If you experience any issues with a service or product we provided, call the store where you made the purchase, or the Customer Service Center (1588-9030).

Homecare service quality guarantee period

Free warranty service for each item is provided to customers who have received the LOTTE HIMART homecare service, as follows.

홈케어서비스 품질 보증기간에 관한 목록으로 가전클리닝의 정보 제공
Washing machine 3 months
Air-conditioner 3 months
Refrigerator 3 months
Kimchi refrigerator 3 months
Bidet 3 months
Mattress 3 months
Range hood 3 months
Air purifier 3 months
Humidifier 3 months
홈케어서비스 품질 보증기간에 관한 목록으로 주거공간 케어의 정보 제공
Mold removal/coating 3 months
Anti-mold paint 2 years
Anti-mold insulating wallpaper 2 years
Boiler pipe cleaning 3 months
Boiler separator replacement 3 months
Water pipe cleaning 3 months
Draft blocking 2 years
Insulating film installation 5 years
Insect net replacement 2 years
홈케어서비스 품질 보증기간에 관한 목록으로 주거공간 케어의 정보 제공
Pigeon eradication 2 years
Drain deodorization 2 years
Coating 1 year
Sick building syndrome 3 months
Partition installation 1 year
Building cleaning 3 months
Home cleaning 8 days
Inter-level noiseproofing 3 months
Home repairs 3 months

Warranty is voided by any of the following.

  • Intentional damage or disassembly by an untrained individual
  • Defects or damage caused by a natural disaster
  • Defects occurring outside the warranty period
  • Replaceable parts that have expired
  • Issues occurring in a location other than a location serviced
  • If it is not due to HomeCare service

Recommended Service Frequency

Regular Homecare service ensures the health of you and your family and extends the lifespan of the products and facilities in your home.

관리주기에 관한 목록으로 품목, 주기, 관리방법에 관한 정보 제공
Item Frequency Tip for getting the most out of the product/service
Washing machine 2 years Regularly clean the tub of your washing machine.
Air-conditioner 1 year Clean your air-conditioner ahead of the summer.
Kimchi refrigerator 1 year Keep the shelves clean to keep your refrigerator smelling fresh and easy to clean.
Bidet 3 months Bidets are used frequently and should be cleaned at least once every 3 months.
Mattress 6 months If you or anyone in your family has skin or respiratory sensitivity, regular cleaning is required.
Range hood 1 year Range hood filters should be cleaned regularly to prevent oil buildup.
Air purifier 1 year Full disassembly and cleaning of air purifiers is recommended on a regular basis.
Humidifier 1 year Have your humidifier cleaned before use or storage.
Mold When found The best solution to mold is prevention. Keep your home dry with a heater, fan, or ventilation system.
Boiler pipe cleaning 2 years Sediment in boiler pipes needs to be cleaned out to keep your boiler heating up evenly.
Separator replacement 5 years
Water pipe cleaning Semi-permanent Clean water pipes are directly responsible for your health. Regular cleaning is important.
Pigeon eradication When found Pigeons have a tendency to return, making effective eradication necessary.
  • Washing machine 2 years

    Regularly clean the tub of your washing machine.

  • Air-conditioner 1 year

    Clean your air-conditioner ahead of the summer.

  • Kimchi refrigerator 1 year

    Keep the shelves clean to keep your refrigerator smelling fresh and easy to clean.

  • Bidet 3 months

    Bidets are used frequently and should be cleaned at least once every 3 months.

  • Mattress 6 months

    If you or anyone in your family has skin or respiratory sensitivity, regular cleaning is required.

  • Range hood 1 year

    Range hood filters should be cleaned regularly to prevent oil buildup.

  • Air purifier 1 year

    Full disassembly and cleaning of air purifiers is recommended on a regular basis.

  • Humidifier 1 year

    Have your humidifier cleaned before use or storage.

  • Mold When found

    The best solution to mold is prevention. Keep your home dry with a heater, fan, or ventilation system.

  • Boiler pipe cleaning 2 years
    Separator replacement 5 years

    Sediment in boiler pipes needs to be cleaned out to keep your boiler heating up evenly.

  • Water pipe cleaning Semi-permanent

    Clean water pipes are directly responsible for your health. Regular cleaning is important.

  • Pigeon eradication When found

    Pigeons have a tendency to return, making effective eradication necessary.